FAQs

Editions (2)

I want the ZenOpinion team to install ZenOpinion for me. Which edition should I purchase?

Please purchase our Professional Edition which includes free installation.

Where is branding in the Basic Edition?

The branded version includes a ‘ZenOpinion ©2012′ link (bottom left). If you purchase our Professional Edition, then there is no visible ZenOpinion branding.

General (5)

Is the source code encrypted?

No, the source code for Zenopinion is not encrypted. You can easily modify the code according to your website.

What are the minimum server requirements?

ZenOpinion requires PHP 5+, Apache 2+ and mySQL/MSSQL.

Is ZenOpinion a one-time cost?

Yes, ZenOpinion is a one-time cost. There is no monthly or yearly cost.

Is my billing/credit card information kept private when I purchase ZenOpinion?

Yes, your billing/credit card information is kept private. In fact, we never see or store your billing information on our servers. Your information is processed via PayPal’s secure payment gateway.

How soon will I receive my download information after purchasing?

You will receive your license information within a few hours of purchase. We perform fraud review check on all purchases to protect us and our customers.

Licensing (5)

How many licenses do I need?

ZenOpinion license is per domain; so you will need one license for every domain.

Do you offer an unlimited/developer license?

Please email us at sales@zenopinion.com and we can provide you with a developers license.

Can I change domains after purchase?

Yes, you can always change your domain.

Do I need to renew my license?

No, you can continue to use ZenOpinion on your site forever. You only need to renew your license if you wish to receive the latest version or need support.

Miscellaneous (2)

I suspect a site is using a pirated copy of ZenOpinion. Where can I report?

Use the contact us page to report pirated/nulled copies of ZenOpinion. You do not need to reveal any personal information to report a site.

Purchase and Sales (3)

What is your cancellation/refund policy?

We have a 15-day money back guarantee. If at any time within this period you do not like the product, we will provide you full refund.

Can I hire the ZenOpinion team for some modifications?

Please email us at sales@zenopinion.com and we can provide you with a custom quote.

Can I upgrade to a higher edition at a later stage?

Yes, you can always upgrade by simply paying the difference.

Support (4)

Do I get support with my purchase?

Yes, we provide 1-year free support with your purchase.

What type of issues does support cover?

We cover all basic issues w.r.t installation of ZenOpinion on your site.

How long does it take to get a response from support?

We usually take 1-2 business days for a response.

Vote (3)

How does voting work?

By default 10 votes are given to all the users and administrators per forum across all categories. They can put up 1 to 3 votes for any idea they wish.

What happens if a user is out of votes?

After users run out of their votes, they can choose to take back votes and can cast them on other ideas as long as their total votes stays at or below their limit. If any idea is closed by any of the administrator, the votes will be returned back to the respective users.

Can I change the default number of votes?

Yes, by default all the users/administrators are given 10 votes. You can change the number of votes for any forum anytime as per your wish.

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